SHIPPING & RETURNS
WHAT IS YOUR SHIPPING PROCESS?
We are not Amazon so please manage your expectations around shipping times. Thank you in advance.
All orders will be processed within 10 working days, excluding weekends and holidays.
Once your order is processed in our facility, it is then shipped via a carrier.
NOTE: Processing is distinct from shipping. Processing is performed by us. Shipping is via a carrier. Our primary shipping carrier is USPS.
After shipment, we no longer have control over delays as a result of the carrier. You will receive an order confirmation once your order is placed and an email once your order is shipped. A tracking number will be provided as well.
WHAT IS YOUR RETURNS/EXCHANGES PROCESS?
In an attempt to keep both staff and customers safe, Funny Acting Black Girl™ is unable to accept returns/exchanges at this time.
Please refer to sizing charts for appropriate sizing.
Please email us at CustomerCare@FunnyActingBlackGirl should your item arrive damaged or defective.
*Do not ship items to the address listed on your correspondence without approval.*
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept payments via:
- All major credit cards
- Payment Wallets
- Google Pay
- Apple Pay
- Facebook Pay
MY ORDER SAYS DELIVERED BUT IT'S NOT HERE! WTF.
As annoying as it is, this sometimes happens. It is aggravating and unfortunate. Carriers will label a package delivered, but the package doesn't actually show up until a day or two (sometimes three) later. It annoys us as well. But hold tight. Give it a few days.
Remember to monitor the status of your parcel via the "Track Your Order" feature. Funny Acting Black Girl™ is not responsible for lost or stolen packages. Should your package not arrive after a few days, please contact us and we will verify delivery and provide you tracking and carrier information for your personal investigation.
I RECEIVED AN EMAIL SAYING MY ORDER IS ON THE WAY, BUT THE TRACKING NUMBER SAYS THAT MY ORDER IS STILL IN YOUR WAREHOUSE. WHAT EVER DO I DO?
Order invoices are automatically printed with shipping labels. That means, when your order is printed, a tracking number is automatically and immediately generated and sent to you. The tracking will not update until the carrier has your package and has processed it on their end.
I RECEIVED THE WRONG ITEM! WHAT ARE Y'ALL DOING OVER THERE?
Whew! We are over here simply being human. Meaning there will be an occasional error. Every now and then, we send the entirely wrong order to a customer. It's a rare occurrence, but it happens. Our bad. Contact us so that we can send you what you actually ordered. Please don't dog walk us in the reviews and comments. Give grace.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards are electronic, have no additional processing fees and boast a 3 year shelf life. After that, they expire and have no monetary value.
We are indeed "Funny Acting".
However, customer service is of utmost importance.
Should the need arise, email us at: